PRIVACY POLICY
The Glass Specialist — Privacy Policy
Last Updated: October 23, 2025
This Privacy Policy explains how The Glass Specialist ("Company," "we," "us," or "our") collects, uses, shares, and protects information when you visit our websites, contact us, schedule service, or purchase products and services such as glass replacement, mirrors, shower enclosures, screens, window/patio door repair, and related offerings (collectively, the "Services").
By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.
1) Who We Are & Scope
Controller: The Glass Specialist
Email: [email protected]
Phone: +1 9162243333
Mailing Address: PO Box 2212, North Highlands, CA 95660, US
Website: http://www.theglassspecialistsacramento.com/home.html
This Policy applies to information collected:
Online via our websites, forms, chat widgets, email, and text;
Offline when you call us, request mobile on‑site service, or visit a showroom/job site; and
From third parties that support our Services (e.g., payment processors, mapping/scheduling, review platforms).
This Policy does not apply to third‑party sites/services that we do not control.
2) Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). This may include:
A. Contact & Identity Data – name, email, phone numbers, service address, mailing address, company name (if applicable).
B. Service & Property Data – service requests, photos of damage/areas, measurements, window/door model info, hardware selections, frame materials, permits, access notes, gate codes you provide, and scheduling preferences.
C. Transaction & Payment Data – products/services purchased, invoices, quotes, payment status, and limited payment method data handled by third‑party processors (we do not store full card numbers).
D. Communications & Preferences – phone call recordings (with required notice/consent), voicemails, SMS/MMS content, emails, chat transcripts, review submissions, survey responses, and marketing preferences.
E. Technical & Usage Data – device/browser type, IP address, cookie IDs, analytics (pages viewed, time on page, referring URLs), and interactions with our forms/portals/chats.
F. Employment/Contractor Applicants – resume/CV details, employment history, licenses, and references that you provide.
G. Sensitive Information – We do not seek to collect sensitive personal information. Please avoid sending government IDs, precise geolocation coordinates, or health data unless necessary for a legitimate business need and provided through secure channels.
3) How We Use Information
Provide Services – estimating, scheduling, mobile on‑site visits, fabrication/installation, repairs, and customer support.
Communicate – respond to inquiries; send quotes/invoices/receipts, service updates, and appointment notifications via email, SMS/MMS, or phone.
Improve & Secure – training, quality assurance, analytics, troubleshooting, and preventing fraud/misuse.
Marketing – send updates and promotions (with consent where required), request reviews/testimonials, and showcase project photos (with consent when identifying a location or person).
Legal & Compliance – enforce agreements, comply with laws, and exercise legal claims.
Legal Bases (where required, e.g., GDPR/UK GDPR): performance of a contract; legitimate interests (operate/improve Services, secure our systems); consent (certain marketing/cookies); compliance with legal obligations.
4) Cookies, Pixels & Similar Tech
We and our service providers use cookies, pixels, and similar tools to operate the website, remember preferences, analyze use, and measure/serve ads. Manage non‑essential cookies via our [Cookie Settings] link or your browser settings. Blocking some cookies may impact functionality.
Do Not Track: Our Services do not currently respond to browser DNT signals.
5) SMS/Text Messaging & Calls
By providing your mobile number and opting in on our forms or by texting us first, you consent to receive SMS/MMS messages related to estimates, scheduling, and service updates, and (if you opt in) promotional messages. Message & data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. Calls may be recorded for quality/training with required notices.
6) How We Share Information
We do not sell Personal Information for money. We may “share” Personal Information for cross‑context behavioral advertising as defined by California law; you may opt out (Section 9).
We may disclose Personal Information to:
Service Providers/Vendors – hosting, CRM/messaging, analytics/advertising, payments, routing/mapping, scheduling/dispatch, review platforms, and IT/security vendors (contractually limited to providing services for us).
Project Partners – suppliers and subcontractors needed to fulfill your job (e.g., tempered glass fabricators, hardware vendors, delivery carriers).
Business Transfers – as part of a merger, acquisition, financing, or similar transaction.
Legal/Safety – to comply with law or legal process, or protect rights, safety, and property of you, us, or others.
Payment card data is processed by third‑party processors; we do not store full card numbers.
7) Data Retention
We retain Personal Information as long as needed to provide the Services, meet legal/accounting obligations, resolve disputes, and enforce agreements. Retention depends on data type and legal requirements.
8) Your Choices
Email Marketing – use the unsubscribe link in marketing emails. Transactional/service emails may still be sent.
Texts – reply STOP to opt out.
Cookies – adjust via [Cookie Settings] or your browser.
Project Photos – tell us if you do not want your project featured in marketing; we’ll seek consent before using identifiable home/location images.
9) California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the rights to Know/Access, Delete, Correct, and Opt‑Out of Sale/Sharing of Personal Information, subject to exceptions. We do not sell Personal Information for money. We may "share" identifiers and internet/usage data with analytics/advertising partners for cross‑context behavioral advertising. You can opt out via our [Do Not Sell/Share My Personal Information] link.
How to Exercise Your Rights:
Email: [email protected]
Mail: PO Box 2212, North Highlands, CA 95660, US
Phone: +1 9162243333
We will verify your request (e.g., matching info with our records). You may designate an authorized agent with written permission and verification.
Categories Collected (Past 12 Months): identifiers; customer records (addresses); commercial information (purchases); internet/usage data (cookies, logs); audio (call recordings with notice); professional/employment data (applicants). Sources include you, your devices, service providers, project partners, and public sources. Purposes/disclosures appear above.
Shine the Light: We do not disclose Personal Information to third parties for their own direct marketing without your consent.
10) Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If we learn we have collected such information, we will delete it.
11) Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information. No security program is foolproof; please use caution when transmitting information to us.
12) International Users
We operate in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored in, and processed in the U.S., where data protection laws may differ from those in your location.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date shows when it was last revised. Material changes will be posted to our website and, where required, we will notify you and/or seek consent.
14) Contact Us
Questions or requests regarding this Privacy Policy or our privacy practices? Contact us at:
Email: [email protected]
Mail: PO Box 2212, North Highlands, CA 95660, US
Phone: +1 9162243333
